![]() ![]() The trip was its own headache and we have since put in another formal request for a refund but their automated system told us that they would MAYBE respond to us within 30-45 BUSINESS days (not regular days, business). We then had our friend who works in the travel agency business reach out to Apple who then proceeded to wait multiple days to even respond and, when they did, they told us that the rooms were described as EITHER 2 doubles or 1 king and so they were somehow free of fault because they never specified this to our resort even though I had specifically booked the trip as such and had our travel agent friend confirm this info with Apple Vacations twice before we departed for our trip. It was at this point we reached out to the front desk about trying to get a full or partial refund for the issues we encountered but they notified us that we would have to contact Apple Vacations as they didn't have the ability to give refunds when stays are booked through a third-party. Even though they later told us that they had found rooms for us a few nights into our trip, no one ever ended up following up with us on this and so we ended up spending hundreds of dollars for half of us to sleep on some of the most uncomfortable cots ever. When I alerted the hotel staff to this problem, they told us that the entire hotel was booked for the entirety of our trip and we would have to make do with the roll-up cots they provided us (after almost an hour of discussion) and they would get back to us on whether they would have rooms open during our 4-night stay. The two DOUBLE-BED rooms we booked turned out to be SINGLE-KING rooms (we are four male friends, two of which are single and weren't looking to share a bed with anyone other than those they invited back for obvious reasons). Once we completed check-in, we thought we would be home free and ready to start enjoying our vacation. ![]() ![]() Everything seemed to go fine here (there was a surprise tax that we had to pay at check-in that no one mentioned to us but it was less than $10 USD so nothing horrible). Refresh your spirit and enjoy sailing, fishing, and other water sports.Upon arriving in Cancun, we were able to easily find our AmStar rep and drive to the resort for check-in. El Cedral is a small century-old ruin, the island's first settlement founded by Spanish explorers in 1518. The museum houses two floors of exhibits. It is no secret that Cozumel excels with clear waters and spectacular reefs. This park is home to a world-renowned ecosystem and natural aquarium with more than 60 species of tropical fish, crustaceans and corals and the only botanical garden on the island. Among its great treasures are underground rivers, a replica of a Mayan village, and a Mexican cultural show.Īlabaster-white beaches, gentle surf, coral reefs and a slow lifestyle make Playa del Carmen the place for backpackers, archeological buffs and New Age sun worshippers. The ecological/archeological theme park of X-Caret is one of the most popular attractions on the Yucatan Peninsula. More about Cozumel, Mexico Points of InterestĮxtensive ruins of the ancient Mayan civilization are scattered across the region, including Coba and the renowned coastal site of Tulum on mainland Mexico.ĭig your toes into the white sands of Cozumel's coast, where aquamarine waters beckon you to the breathtaking shores of Playa Mia Grand Beach Park and secluded Passion Island Beach. ![]()
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